Privacy Policy

1. Introduction

Accex Asia Pvt Ltd ("we," "our," or "us") operates the Venue mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

2. Company Information

3. Information We Collect

3.1 Personal Information

• Name
• Email address
• Phone number
• Company name and details
• Address (if provided)
• GSTIN (if provided)

3.2 Account Information

• User ID
• Authentication credentials
• Device information
• FCM token for notifications

3.3 Usage Information

• Estimates generated
• Banner booking requests
• Payment information
• Invoice records

3.4 Device Information

• Device ID
• Device model and operating system
• App version

4. How We Collect Information

4.1 Information You Provide

• During registration and account setup
• When creating estimates
• When requesting banner advertising
• When updating your profile

4.2 Automatically Collected Information

• Device information through Firebase services
• Usage analytics
• Error logs and crash reports

5. How We Use Your Information

We use the collected information for:

• Providing and maintaining the App
• Processing your estimates and bookings
• Managing banner advertising services
• Sending notifications and updates
• Processing payments and generating invoices
• Improving our services
• Complying with legal obligations
• Preventing fraud and ensuring security

6. Data Storage and Security

6.1 Your data is stored securely using Firebase services (Firestore, Firebase Storage, Firebase Authentication).

6.2 We implement appropriate technical and organizational measures to protect your personal information.

6.3 However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information:

• With service providers (Firebase, payment processors)
• When required by law or legal process
• To protect our rights and prevent fraud
• With your consent

8. Firebase Services

8.1 We use Firebase services including:

• Firebase Authentication (for user authentication)
• Cloud Firestore (for data storage)
• Firebase Storage (for file storage)
• Firebase Cloud Messaging (for push notifications)

8.2 Your data is processed according to Google's Privacy Policy and Firebase's terms of service.

9. Single Device Enforcement

9.1 Your account is limited to one active device at a time.

9.2 We track your device ID to enforce this limitation.

9.3 Accessing the App from a new device will automatically log you out from the previous device.

10. Payment Information

10.1 Payment information (UPI ID, payment confirmations) is collected for processing banner advertising payments.

10.2 We do not store complete payment card details. Payment processing is handled securely.

11. Notifications

11.1 We may send you push notifications for:

• Banner booking status updates
• Payment reminders
• Invoice generation
• Important account updates

11.2 You can manage notification preferences through your device settings.

12. Data Retention

12.1 We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

12.2 You may request deletion of your account and associated data by contacting us.

13. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability

14. Children's Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children.

15. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

16. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including through Firebase services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date.

18. Cookies and Tracking

We use Firebase Analytics to understand how users interact with our App. This helps us improve our services.

19. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

20. Consent

By using the Venue App, you consent to the collection and use of your information as described in this Privacy Policy.

21. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ghaziabad, Uttar Pradesh, India.